High Desert Museum Job Opportunity – Store Manager
Title: Store Manager, Silver Sage Trading
Classification: Salaried, regular full-time exempt
Reports To: Chief Financial & Operating Officer
Supervises: Silver Sage Trading staff and volunteers
Salary: $40,000 + depending on experience
High Desert Museum – Organization Description
Since opening in 1982, THE HIGH DESERT MUSEUM has brought together wildlife, culture, art and natural resources to promote an understanding of the natural and cultural heritage of North America’s High Desert country. We do so through indoor and outdoor exhibits, wildlife in natural habitats, living history demonstrations and dynamic programs on a beautiful, 135-acre campus in the pine forest. The Museum is a nonprofit organization accredited by the American Alliance of Museums, is a Smithsonian Affiliate, was the 2019 recipient of the Western Museums Association’s Charles Redd Award for Exhibition Excellence and was awarded the 2021 National Medal for Museum and Library Services. During the 2018-19 fiscal year, 195,000 visitors enjoyed the Museum.
The Museum is located in Bend, Oregon, a fast-growing, charismatic city nestled against the Cascade Range at the edge of the High Desert. We strive to be inclusive, culturally humble, relevant, curious, and mindful. As a team, we work together to wildly excite and responsibly teach, creating connection to and dialogue about the High Desert.
Job Summary –
This is a unique opportunity for a motivated, resourceful, and energetic individual to bring innovative ideas and updated processes to Silver Sage Trading. The Store Manager is responsible for store operations, purchasing and sales for Silver Sage Trading. This includes managing budgeted revenue and expenses, sourcing appropriate product and working with multiple vendors. The manager will track sales, purchases and margins to maximize revenue for the Museum. This employee will also train and manage staff and volunteers of Silver Sage Trading with a strong emphasis in customer service and sales.
- Management ability to train and supervise all skill levels and ages of staff and volunteers patiently and thoroughly.
- Organizational skills to manage competing needs, changing schedules and myriad detail in a dynamic atmosphere while working with visitors and staff.
- Exceptional customer service skills and a welcoming, courteous attitude, in an occasionally stressful retail atmosphere.
- Aptitude and interest in retail trends and product sourcing.
- Desire and ability to create and maintain excellent working relationships and provide outstanding customer service to coworkers, the public, and other professional contacts.
- Ability to work flexible hours and days on occasion, as well as weekends during peak summer months.
- The ability to communicate effectively with children and adults in a professional and courteous manner.
- Comfortable dealing with difficult or disgruntled customers without losing his/her temper or responding negatively.
- Able to find solutions proactively and independently to customer problems.
- Previous experience working with cash registers and basic knowledge of computers.
- Negotiating and communications skills to work with vendors and consignors.
- Financial ability to balance registers, track sales data, manage inventory processes, maintain retail software/database, and analyze financial statements and ratios.
- Excellent oral and verbal communication skills both within the Museum and in public.
- Being able to stand for long periods and lift up to 40 pounds
Responsibilities and Tasks
- Provide excellent customer service to visitors, helping them to locate and purchase merchandise as well as orienting them to the Museum and answering questions. Process customer sales using point-of-sale system.
- Oversee inventory control and purchasing ordering, receiving, stocking and pricing merchandise, while planning purchases by season.
- Track retail trends, research product sourcing and develop creative custom and branded merchandise ideas to continuously improve product offerings and contribute to the overall financial success of the store. Evaluate products to align with Museum mission, programs and audiences. Attend trade and art shows to find unique offerings for store.
- Design eye-catching, attractive merchandise displays that highlight our product.
- Ensure security of cash throughout each business day and at closing, following procedures outlined in the Store Desk Manual.
- Prepare and coordinate POs, invoices and receipts to pay vendors monthly, working with Accounts Payable.
- Manage pricing and seasonal sales to optimize margins.
- Work with multiple vendors to set up accounts, develop product and negotiate advantageous terms.
- Work with local artists and craftspeople to develop consignment relationships and manage consignments to develop and monitor merchandise for high turn-over.
- Be familiar with all products carried and produce informational cards and signs.
- Perform supervisory responsibilities for store staff and volunteers including orientation and training, scheduling, and periodic evaluations.
- Work with Programs staff to plan and coordinate specific merchandise with appropriate exhibits and programs.
- Report store sales and track key retail ratios to monitor sales performance.
- Cross-train to support admissions desk when available and requested.
- Perform other tasks and duties as assigned.
- Embrace, support and help implement the Museum’s continued learning and commitment to diversity, equity, accessibility and inclusion.
- Execute other duties as assigned as needed to help abide by the Museum’s values, drive our vision and fulfill our mission.
The Museum provides an equal employment opportunity to all persons without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.
The High Desert Museum wildly excites and responsibly teaches through innovative, interdisciplinary experiences, creating connection to and dialogue about the High Desert
Please send resume and cover letter to the High Desert Museum