The Museum

Experience Wonder, Safely

We’re open daily from 9:00 am – 5:00 pm! We recommend reserving timed tickets online, as we have limited capacity. We have plenty of room to roam and are continuously working to ensure an environment that’s safe, supportive and thoughtful.

Get your tickets today! Reserve your timed entry tickets

Our beautiful campus

Nestled in the pines on 135 acres, the Museum’s outdoor space provides room to roam. We’ve also capped the number of people admitted to the Museum at any given moment to ensure adequate space for physical distancing. Click here to download a map of the Museum campus.

Face coverings

Wearing face coverings, whether made of cloth or paper, is a requirement for all Museum visitors over the age of 2 while indoors and outdoors. Due to new government guidelines, medical exceptions can no longer be made. Paper face coverings are available for purchase at Admissions. Those younger than age 2 will not be expected to wear a face covering. 

Face shields are no longer an acceptable form of face covering at the Museum, in alignment with the Oregon Health Authority’s updated recommendations. Face shields are only accepted when the visitor has a medical condition that prevents them from wearing a mask or when visitors need to see mouth motions in order to communicate (i.e. for communicating with people with hearing impairments).

Staff are also required to wear face coverings both in front of and behind the scenes. An exception is wildlife curators when they are in close contact with certain animals, in which case they will physical distance from others.

Another reason we ask you to wear face coverings: to protect the otters in our care. A number of domestic and wild animals around the world have tested positive for the virus that causes COVID-19, including ferrets. Being in the same family of mammals as ferrets, otters are considered potentially vulnerable to contracting the virus.

Thank you for wearing face coverings — together, we can all help keep each other healthy.

Museum admission

Due to changing risk categories, timed entry tickets are available through April 23, 2021. Please check back for updates at The tickets are for timed entry slots. Due to limited capacity, we strongly encourage visitors to purchase tickets online prior to the visit.

Members always receive free admission! 

Cleaning and sanitizing

We are sanitizing surfaces continuously throughout the day and the Museum is deep cleaned every evening after closing to the public. Restrooms are cleaned multiple times during the day. Hand sanitizer stations for the public have been placed throughout the Museum, as well.

Air quality improvements

In recent months, our facilities team has made numerous upgrades to our HVAC system! The changes include doubling the amount of fresh air in all areas of the Museum, using MERV 13 (HEPA quality) health care-grade air filters, which can remove smoke, viruses and bacteria from the air, and installing UVC lights in HVAC units to kill mold, viruses and bacteria.

Other changes

We’ve introduced changes to help ensure physical distancing. We’re limiting the number of people at any given time inside certain exhibit spaces. Hands-on elements in exhibits remain closed for the time being, as well as a few other areas of the Museum, such as the Whose Home? indoor play space.

Café and store

The Rimrock Café is open with limited indoor seating and for take-out and outdoor dining, and you can still find a great gift at Silver Sage Trading. Both are open with safety modifications in place. Please bring a reusable water bottle as well. You can refill onsite to stay hydrated! Water bottles are also available onsite for purchase. 

Rimrock Café is open daily, 10:00 am – 4:00 pm.*
Silver Sage Trading is open daily, 10:00 am – 5:00 pm.

*Due to renovations April 5 – 30, the café is serving a limited menu accessible outside of Classroom C with dining available in Classroom A. The patio is closed. We apologize for the inconvenience and look forward to celebrating our new space with you! 

Talks and programs

Programs have returned to the Museum! You can attend two Bird of Prey Encounters daily at 11:00 am and 3:00 pm along with a High Desert Hooves talk at 1:00 pm. Click here for more details on our daily schedule.

Behind the scenes

Away from public areas, Museum staff continue to work from home when possible, wear face coverings in communal office areas and take other safety precautions. We’re also monitoring the COVID-19 situation daily, checking in with state and local officials regularly to ensure we have the best procedures in place to help safeguard our community.

When in doubt, visit on another day

Visitors and staff alike are asked to return another day if experiencing symptoms of COVID-19 or they have had a recent exposure to coronavirus. Learn more from the Oregon Health Authority and the Deschutes County Health Department