High Desert Museum Job Opportunity – Assistant Visitor Experience Manager
Title: Assistant Visitor Experience Manager
Division: Visitor Services
Classification: Full-Time, Hourly, Non-Exempt
Directly supported by: Visitor Experience Manager
Directly supports: Visitor Experience Associates and Volunteers
Salary Range: $20.60 – $26.52/hour DOE
Working at the High Desert Museum
Join a talented and diverse team! The High Desert Museum is a dynamic workplace where you can learn from a curator about art, visit our North American river otters, and enjoy the laughter of the thousands of school children who visit us on field trips every year, all in a day on the job. Set in a tranquil Ponderosa pine forest just south of Bend, the Museum embraces being both a vital community resource and one of the most popular destinations in the region. We’re filled with people who support each other and are passionate about what we do.
About us
The High Desert Museum opened in Bend, Oregon in 1982. As an interdisciplinary museum, it shares the stories of the High Desert region through cultures, art, history and the natural world to convey the wonder of the High Desert region, which spans across 11 states of the Intermountain West. The Museum features 100,000 square feet of indoor space, which includes two permanent exhibitions and three changing galleries, and outdoor exhibits beyond the main building that include the Autzen Otter Exhibit, the Donald M. Kerr Birds of Prey Center and the 1904 High Desert Ranch. The Museum also offers a range of programs, from summer Kids Camps to wildlife photography workshops. Last fiscal year, the Museum welcomed nearly 220,000 visitors, more than double the size of Bend.
The Museum is a private, 501(c)3 nonprofit organization. It has become the largest cultural institution in Oregon east of the Cascades over the last four decades and today is accredited by the American Alliance of Museums, is a Smithsonian Affiliate, was the 2019 recipient of the Western Museums Association’s Charles Redd Award for Exhibition Excellence and was a 2021 recipient of the National Medal for Museum and Library Service.
About this job and what you’ll do
The Assistant Visitor Experience Manager is responsible for greeting and interacting with visitors, working with volunteers and staff to ensure an exceptional visitor experience. Responsibilities include working to achieve the budgeted revenue for admissions and membership. Workdays for this position are typically Saturday – Wednesday.
In addition to our strong health and welfare benefits, the Museum also provides full-time employees with 10.5 paid holidays, and four personal days per calendar year (this will be prorated based on hire date). You will also accrue two weeks of paid vacation per year for the first year of employment.
About who you are
You enjoy working with the public and have a proven track record of excellent customer service in a museum or mission driven setting. Your excellent written and communication skills along with supervisory experience contribute to a positive work environment which includes coaching and developing employees and volunteers. You are comfortable using various software including CRM and Microsoft Office Suite.
Want to learn more?
For a detailed job description listing the essential functions of this position and the education, experience, and skills requirements, click here.
Importantly, we recognize and honor that the qualifications required to excel in this position can come from a range of both professional and lived experiences. In the job description we describe what we believe to be important qualifications for a candidate to have while remaining open to the diversity of experiences that can lead to these skill sets. Position descriptions are often presented in a way that leaves qualified candidates feeling unwelcome, intimidated, uncomfortable and/or unqualified to apply. Recognizing that, we strongly encourage anyone who feels passionate about this work and believes they have what it takes to thrive in this role to apply.
Want to apply?
Please send PDFs of your resume & cover letter to: jobs@highdesertmuseum.org
The Museum provides an equal employment opportunity to all persons without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.
Mission
The High Desert Museum wildly excites and responsibly teaches through innovative, interdisciplinary experiences, creating connection to and dialogue about the High Desert.
highdesertmuseum.org/job-opportunities